Product- Cancelation
Cancellation Policy
At Astricos, many of our garments, historical gowns, and cosplay costumes are custom-tailored or made-to-order. We understand that plans can change, and we strive to accommodate order cancellations wherever possible. Please review our detailed cancellation terms below before submitting your request.
1. General Cancellation Rules
- Standard stock orders can be canceled free of charge prior to shipment.
- Once an order has been shipped and handed over to the logistics carrier, it cannot be canceled and must be processed under our Return Policy upon arrival.
2. Made-to-Order & Category-Specific Cancellation Windows
Because customized apparel involves immediate fabric cutting and tailoring, time-sensitive cancellation policies apply upon receiving your payment confirmation:
Category A: Special Category Items & Lolita Fashion
- Within 24 Hours of Payment: Eligible for a 100% FULL REFUND.
- Beyond 24 Hours: Non-refundable once tailored production has begun.
Category B: Made-to-Order Costumes & Specialty Gowns
(Includes Victorian Dresses, Marie Antoinette Gowns, Renaissance & Medieval Dresses, Bustle Dresses, Civil War Dresses, Princess Costumes, Petticoats, and Men's Tailored Blazers)
- Within 24 Hours of Payment: 100% FULL REFUND.
- 24 to 72 Hours after Payment: Partial refund including 100% shipping fee + 50% of the product price (50% retained as fabric/restocking fee).
- After 72 Hours: Only the shipping costs will be refunded. Product costs are non-refundable as cutting/stitching is underway.
3. How to Request an Order Cancellation
- Self-Service Request: Log into your account at Astricos.com, go to "My Orders", select the order, and click "Request Cancellation".
- Email Request: If you checked out as a guest, immediately email support@astricos.com with your Order Number and the subject line "Urgent Order Cancellation Request".
Note: The cancellation timeframe is calculated from the exact timestamp when your "Payment Confirmation" email is generated.
Need Further Assistance?
Thank you for shopping with Astricos. If you have any questions or need to modify your order measurements instead of canceling, please contact our support team immediately:
Operating Company: NOMAVOX (HONG KONG) ROMANTIC JOURNEY LIMITED
Customer Service Email: support@astricos.com
Phone Number: +852-9486-4600
Business Address: Room 55, 7/F, Wing Tai Centre, No. 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+08:00)
Last Updated: July 2026
"Astricos: Dedicated to Exceptional Customer Care and Quality Assurance."
Astricos Team | www.astricos.com