Terms & Conditions
Terms of Service
OVERVIEW
This website (www.astricos.com) is operated by Astricos, under the corporate entity NOMAVOX (HONG KONG) ROMANTIC JOURNEY LIMITED. Throughout the site, the terms "we", "us" and "our" refer to Astricos. Astricos offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks via SSL encryption technology. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary sources of information.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS & SPECIALTY COSTUMES
Certain products, such as specialized medieval dresses, historical gowns, or cosplay attire, may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange strictly according to our Return & Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our garments. However, we cannot guarantee that your monitor's display of any color will be completely accurate. Manual measurements of specialized apparel may vary slightly within reasonable tolerances (1–3 cm / 1 inch).
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address provided at the time the order was made.
SECTION 7 - THIRD-PARTY LINKS & OPTIONAL TOOLS
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy.
SECTION 8 - USER COMMENTS AND FEEDBACK
If you send creative ideas, suggestions, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and translate them. You agree that your comments will not violate any right of any third-party, including copyright or trademark rights.
SECTION 9 - INTELLECTUAL PROPERTY RIGHTS
All content included on this site, such as product photography, medieval and cosplay garment designs, text, graphics, logos, and software, is the property of Astricos and is protected by international copyright laws. Unfair scraping, reproduction, or commercial use without authorization is strictly prohibited.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to infringe upon or violate our intellectual property rights or the rights of others; (d) to submit false or misleading information; (e) to upload malicious code or viruses; or (f) to collect or track the personal information of others.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted or error-free. The Service and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation or warranties of any kind. In no case shall Astricos, our directors, officers, or affiliates be liable for any injury, loss, claim, or indirect damages arising from your use of any service or product.
SECTION 13 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.
SECTION 14 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@astricos.com.
Operating Company: NOMAVOX (HONG KONG) ROMANTIC JOURNEY LIMITED
Customer Support Email: support@astricos.com
Customer Service Phone: +852-9486-4600
Company Address: Room 55, 7/F, Wing Tai Centre, No. 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+08:00)
Last Updated: July 2026
Astricos Team | www.astricos.com